Hotel Booking Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Are you a skilled communicator with a passion for delivering exceptional customer experiences?

We are seeking an experienced Hotel Booking Specialist to join our team at Teleperformance Portugal in Lisbon.

About the Role:

The successful candidate will be responsible for providing industry-leading voice reservation experiences to our clients, handling contacts via phone and other mediums. They will match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.

Key Responsibilities:

  • Provide a seamless customer experience through effective use of information and tools.
  • Answer questions regarding prices, hotel details, reservation or payment conditions.
  • Assist guests with all questions relating to 'pre', 'in' or 'post travel' concerns.
  • Seek opportunities to improve individual and team performance.
  • Help team and colleagues stay motivated and deliver goals.

Requirements:

  • Native level of written and verbal communication skills in German.
  • Good knowledge of English.
  • High School Diploma or higher (preferred).
  • Previous call center experience in sales and/or customer service capacity.
  • Social intelligence – empathy, self-awareness, cultural sensitivity.
  • Strong web-based navigation skills.
  • Ability to embrace technological and organizational changes.
  • Ability to use tools and resources to represent the geographical needs of the caller.

What We Offer:

  • Excellent work opportunity in a leading multinational company.
  • Stable work and career progression.
  • Intensive training and integration phase.
  • Respectful and inclusive environment.
  • A wealth of opportunities to progress and move business areas projects.
  • Flexibility & Work/life balance.
  • Private Health Insurance since day one in the company.
  • Reimbursement of your initial flight costs and airport pick up.
  • Annually complimentary return flight to your home country (within Europe).
  • Possibility to live in one of our company apartments.
  • Complimentary organized sport activities and events.

Salary: € 25,000 - €35,000 per annum, depending on experience.



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