Hotel Booking Expert for IHG
Há 1 mês
About IHG:
IHG is a leading multinational hotel brand offering exceptional travel experiences to guests and driving revenue for hotel partners.
Your Role:
As a Hotel Booking & Sales Expert, you will provide voice reservation services and customer contacts via phone, matching IHG products with guest needs for revenue generation and brand loyalty. You will ensure a seamless customer experience using various tools and information, assisting guests with pre, in, and post-travel concerns, and seeking continuous improvement in personal and team performance.
Requirements:
- Proficient in German and English
- High School Diploma or higher (preferred)
- Experience in the hotel/travel industry (desired)
- Previous experience in a call center, ideally in sales and/or customer service
- Strong communication skills and social intelligence
- Proficient in web navigation and adaptable to technological changes
Compensation Package:
We offer a competitive salary of approximately €35,000 per year, depending on your level of experience, as well as a relocation package including accommodation, airport pick-up, and administrative assistance with your registration in Portugal. You will also receive reimbursement of your initial flight expenses, comprehensive training, and integration into our inclusive and respectful work environment. Additionally, you will enjoy private health insurance from day one, annual complimentary return flights to your home country (within Europe), and access to organized sports activities and events.
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