Customer Service Representative for IHG

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Title: Customer Service Representative for IHG

About Us:

We are Blu Selection, a dynamic team dedicated to providing exceptional customer service in the travel and tourism industry. If you have a passion for delivering outstanding experiences and making a lasting impact on travelers' journeys, we encourage you to explore this exciting opportunity.

Salary: €1040 (including free accommodation) or €1240 (excluding accommodation) gross/month, depending on your choice of accommodation arrangement.

Job Description:

We are seeking a highly motivated and experienced customer service professional to join our team as a Customer Service Representative for Intercontinental Hotels Group (IHG). In this role, you will play a vital part in ensuring that our guests receive unparalleled service and support throughout their journey.

Your Key Responsibilities:

  • Solve issues during the booking process to ensure seamless transitions for our guests.
  • Provide expert guidance and take an active role in finding suitable bookings.
  • Follow up with guests during their vacation, offering effective solutions including refunds when necessary.
  • Maintain and expand our clients' network by fostering strong relationships and identifying new business opportunities.
  • Manage lead generation effectively to drive growth and success.
  • Deliver exceptional customer support, addressing queries and concerns in a timely and professional manner.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • EU citizenship or a valid residency card.
  • Fluency in French and English.
  • A genuine interest in traveling and exploring new cultures.
  • Motivation and commitment to delivering exceptional results.
  • Excellent communication and listening skills.

What's in it for you?

As a valued member of our team, you can expect:

  • A long-term fixed-term contract, renewable annually.
  • Full-time working hours (40h/week) on rotating shifts, Monday to Sunday, 7AM-7PM.
  • A competitive salary package, including generous benefits such as:
  • Including free accommodation: €1040 gross/month.
  • Excluding accommodation: €1240 gross/month.

International candidates can also look forward to:

  • Reimbursement of initial flight expenses after 9 months.
  • Airport pick-up service.

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