Hotel Reservation Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. We're looking for a Hotel Reservation Expert to provide great customer support, maintaining quality & improving performance every day.

As a Hotel Reservation Expert, you will assist customers with their last-minute bookings mainly through live chat. You will use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia. Your main goal will be to provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.

We're offering a strong compensation package (14 monthly payments per year plus bonus) and a private health insurance from day one. You'll also have access to our personal and career development programs and mentoring to develop your skills. Plus, you'll get a flexible schedule and work in a diverse environment with people from over 75 nationalities.

Based on your language proficiency and customer service skills, we estimate your salary to be around €22,000-€28,000 per year. This is a full-time position, and you'll be required to have a high level of German (written and oral) and fluent English (B2). If you're proactive, results-driven, self-motivated, and a great team player, we'd love to hear from you

The ideal candidate will have:

  • A high level of German (written and oral)
  • Fluent English (B2)
  • Excellent writing and communication skills
  • Empathy and team spirit
  • A proactive approach

If this sounds like you, please apply We're committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment.



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