Hotel Reservation Consultant

Há 1 mês


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

At Webhelp, we're seeking a skilled Hotel Reservation Consultant to provide exceptional customer support for our clients' hotel reservation services. This role offers an exciting opportunity to work with a diverse team and contribute to creating a positive brand experience for customers worldwide.

About the Role

This position involves assisting customers with their last-minute bookings primarily through live chat. As a Hotel Reservation Consultant, you will use your creativity and intuition to help undecided customers choose from a range of hotels in the Americas, Europe, and Australia. Your goal is to provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic manner.

You will be responsible for handling inquiries and providing timely responses, as well as managing requests to ensure that the degree of satisfaction meets both customer and company needs. Additionally, you will contribute to creating brand engagement for our client by promoting their hotel services.

We are looking for a highly motivated individual who has a strong passion for delivering outstanding customer experiences. If you have a high level of Italian (written and oral) and fluent English (B2), excellent writing and communication skills coupled with empathy and team spirit, this could be the ideal opportunity for you.

Key Requirements

  • High level of Italian (written and oral) and fluent English (B2)
  • Excellent writing and communication skills
  • Empathy and team spirit
  • Proactive, results-driven, self-motivated, and a great team player
  • Availability to work night shifts

What We Offer

We offer a competitive salary package of around $40,000 per year, paid 14 times a month, plus bonus opportunities. You will also receive a monthly meal allowance of €100, paid in voucher card. Private health insurance is provided from day one, along with personal and career development programs and mentoring to develop your skills.

As a valued member of our team, you will have the opportunity to participate in a growing multicultural project, work in a diverse environment with people from over 75 nationalities, and benefit from our modern amenities, discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more.

We promote inter-company mobility to work at any of our sites around the world. Our workplace is designed to be flexible, allowing you to work from home if you are already based in Portugal.


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