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Senior Reservation Operations Coordinator

2 semanas atrás

Lisboa, Lisboa, Portugal Vertente Humana, Lda Tempo inteiro
Job Summary

We are seeking a Senior Reservation Operations Coordinator to join our team at Vertente Humana, Lda. This is an excellent opportunity for a motivated and detail-oriented individual to work in a multicultural contact center environment.

About the Role

The successful candidate will be responsible for responding to communications from guests, travel agents, and referral networks concerning reservations. They will maintain accurate reservation records, process cancellations and modifications, and resolve conflicts in a professional manner.

Main Responsibilities:
  • Respond to guest inquiries and requests in a timely and efficient manner.
  • Maintain accurate and up-to-date reservation records.
  • Process cancellations and modifications to reservations.
  • Resolve conflicts and negotiate with clients when necessary.
About Us

Vertente Humana, Lda is a human resources company that specializes in providing top-notch services to our clients. We offer a dynamic and multicultural work environment that fosters growth and development.

What We Offer

We offer a competitive salary of €18,000 - €25,000 per annum, depending on experience, as well as a range of benefits including:

  • Initial training and development opportunities.
  • A work contract with a stable and supportive employer.
  • An attractive salary package.
  • A multicultural work environment.
Requirements

To be successful in this role, you will need:

  • Fluent English and Portuguese language skills.
  • A valid residence permit and NIF/NISS number.
  • Experience in hotel management, tourism, or a related field (preferable).
  • Excellent communication and customer service skills.
  • Good computer skills and ability to learn new systems quickly.
Why Join Us?

At Vertente Humana, Lda, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.