Hotel Reservation Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Vertente Humana, Lda Tempo inteiro

We are seeking a highly skilled Hotel Reservation Specialist to join our team in Lisbon. As a key member of our customer service department, you will be responsible for handling guest inquiries, reservations, and requests with professionalism and efficiency.

About the Role:

  • Respond to guest communications in a timely and friendly manner, ensuring a positive experience throughout their stay.
  • Utilize company systems to create and maintain accurate reservation records, process cancellations and modifications, and resolve conflicts effectively.
  • Maintain a proactive approach to maximize yield, working closely with guests to meet their needs and exceed expectations.

Requirements:

  • Fluent in English and Portuguese, with excellent communication skills and a strong ability to work in a multicultural environment.
  • Must meet the necessary requirements to work in Portugal, including a valid residence permit and NIF.
  • Prior experience in hotel management, tourism, or similar industries is preferred, as well as excellent computer skills.

Benefits:

  • Competitive salary range: €22,000 - €28,000 per year, depending on experience.
  • Initial training program to ensure a smooth transition into the role.
  • A diverse and dynamic work environment with opportunities for growth and development.

Location: Our office is located in Avenida da Liberdade, Lisbon, offering easy access to public transportation and a vibrant city center. We offer a rotating shift schedule from 7 a.m. to 7 p.m., Monday to Friday, allowing for a healthy work-life balance.



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