Hotel Reservation Sales Specialist for IHG Lisbon

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

**Job Summary:**

As a Hotel Reservation Sales Specialist with Teleperformance Portugal, you will be responsible for providing an exceptional customer experience through phone and other communication channels. Your primary goal is to match hotel products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.

**Responsibilities:**

  • Provide industry-leading voice reservation experiences by handling contacts via phone and other mediums.
  • Match hotel products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.
  • Provide seamless customer experiences through effective use of information and tools.
  • Answer questions regarding prices, hotel details, reservation or payment conditions.
  • Assist guests with all questions relating to 'pre', 'in' or 'post travel' concerns.
  • Seek opportunities to improve individual and team performance.
  • Help team and colleagues stay motivated and deliver goals.

**Requirements:**

  • Native level of written and verbal communication skills in German.
  • Good knowledge of English.
  • High School Diploma or higher (preferred).
  • Previous call center experience in sales and/or customer service capacity.
  • Social intelligence – empathy, self-awareness, cultural sensitivity.
  • Strong web-based navigation skills.
  • Ability to embrace technological and organizational changes.
  • Ability to use tools and resources to represent the geographical needs of the caller.

**Benefits:**

  • Excellent work opportunity in a leading multinational company.
  • Stable work and career progression.
  • Intensive training and integration phase.
  • Respectful and inclusive environment.
  • A wealth of opportunities to progress and move business areas projects.
  • Flexibility & Work/life balance.

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