Lisbon Hotel Chain Representative Opportunity
Há 4 dias
Your responsibilities and impact as a Hotel Chain Customer Advisor will be multifaceted:
- Effective management of bookings, including alterations, cancellations, and new reservations
- Providing exceptional support to clients via email and chat inquiries, focusing on the after-sales process and addressing reservation-related concerns
- Skilled handling of back-office reservations tasks, such as ticket issuance, modification, and cancellation
To succeed in this role, you will need:
- A native level of German and a professional level of English (C1-C2)
- Prior experience in GDS tools is desirable
- A genuine enthusiasm for traveling and the tourism industry
- An understanding of the value of excellent customer experience and its impact
- Excellent communication and interpersonal skills, with the ability to listen attentively and communicate effectively
- Energetic and innovative, with a proactive approach to working at a fast pace
- A passion for intercultural communication and expatriate life
- Availability to relocate to Lisbon for an international career and experience
- A valid work permit for Portugal is required
We offer a competitive salary package that includes:
- A fixed-term contract for 6 months
- Working hours: Monday to Friday, rotating shifts from 7 am to 6 pm (8 hours/day)
- Fully paid training, professional development, and career evolution opportunities
- A comprehensive salary conditions package:
- €1100 gross/month x 14 months
- Up to €150/month performance bonus
- Meal vouchers of €7.23/workday
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan (after six months)
If you live outside Portugal, we provide:
- Reimbursement of up to €400 for your initial flight ticket after 6 months within the company
- Up to 1 year of accommodation in a shared flat provided by the company (rental fee of €280/month to pay)
This role offers various career development chances in different paths:
- Ongoing professional growth and opportunities for advancement
- Collaboration with some of the biggest brands in the industry
- A multicultural and international environment
Lisbon offers a unique blend of culture, history, and lifestyle:
- A vibrant city with a rich cultural heritage
- A warm climate all year round and easy access to beautiful beaches
- A large English-speaking local community and international environment
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