International Customer Service Representative for Hotel Chain in Lisbon

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Job Description:
We are seeking a highly skilled and experienced customer service representative to join our team as a Hotel Chain Customer Advisor in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
• Booking management: altering, cancelling or creating new reservations
• Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests
• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Requirements:
• Native level of German and a professional level of English (C1-C2)
• Previous experience in GDS tools (ideally)
• Enthusiasm about travelling and tourism industry
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skilful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid work permit for Portugal (required)

What's in it for you?
Type of Contract: A fixed-term contract for 6 months
Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day)
Training: Fully paid training, professional development and career evolution
Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee pof 280€/month to pay)
Opportunity to be part of a challenging and fast-paced environment
possibility to collaborate with some of the biggest brands in the industry
A multicultural and international environment
Career Growth Opportunities: Various career development chances in different paths.

About Lisbon:
Lisbon is a colourful city with a rich cultural history. Living in Lisbon offers a unique blend of traditional and modern culture, delicious Portuguese cuisine, and famous cafe culture. The city has a warm climate all year round and is close to the Atlantic Ocean, making it an ideal destination for those who love the beach. With a large English-speaking local community and international environment, you will feel right at home.

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