Customer Service Representative for Global Hotels Chain

Há 21 horas


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview

Teleperformance Portugal is a renowned company in the tourism industry, offering a unique opportunity to work with a global brand.

Salary

The estimated salary for this position is €30,000 - €40,000 per year, depending on experience.

Job Description

We are seeking a Customer Service Representative to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to clients, handling inquiries with courtesy and professionalism, and creating opportunities to engage with customers.

Required Skills and Qualifications

  • Fluent level of written and verbal communication skills in French
  • Fluency in English – B2 level (mandatory)
  • Experience working in a customer support related role in different channels (email, webform and telephone)
  • Familiarity with Social Media
  • Able to accomplish GDPR compliance politics
  • Excellent communication skills: verbal, written and listening skills
  • Able to solve customer problems
  • Flexible and quick learner, able to adapt continuously
  • Able to multi-task and work under pressure
  • Experience in servicing hotel/hospitality/travel/tourism and/or luxury industries (preferential)

Benefits

  • Work location: Lisbon
  • Work schedule: 40 hours per week
  • Renewable employment contract with basic remuneration plus food subsidy
  • Good reference for future career
  • Leadership opportunities
  • Health Insurance since day one in the company
  • Possibility to live in one of our apartments
  • Initial flight expenses refund and annual complementary return flight to your home country (within Europe)
  • Free Portuguese language courses and training opportunities
  • Modern and centrally located buildings with cafeteria facilities and excellent public transportation connections
  • Participation in events, workshops and other activities
  • Excellent opportunity to work in a leading multinational company
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit
  • Personalized career progression programs


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