Customer Service Representative
1 semana atrás
We are seeking a highly skilled Customer Service Representative to join our team as a Supply Chain Expert. This is an excellent opportunity for a professional who thrives in a dynamic and fast-paced environment, providing exceptional customer service while driving business growth.
About Asr GroupFor over 100 years, Asr Group has been dedicated to making life a little sweeter by providing quality sugar products and exceptional customer service. Our commitment to excellence drives us to uphold high ethical standards of business conduct, ensuring our continued success.
Key Responsibilities- Manage Customer Relationships: Be the first point of contact for customers, resolving problems and maintaining ongoing professional relationships.
- Provide Information Services: Offer timely and robust information to routine questions/queries from customers, including logging and reporting of performance.
- Collaborate with Departments: Operate within clearly defined rules of engagement and procedures with sales, finance, and supply chain departments to facilitate efficient and cost-effective order capture and information sharing.
- Support Commercial Efforts: Assist commercial colleagues in selling value-added profitable products, supporting existing and new customers.
- Analyze Data: Analyze data to identify opportunities and solutions to improve Supply Chain performance, delivering better OTIF targets.
- Candidate Profile: High school level educational qualification or equivalent required.
- Experience: Proven customer service/sales experience in a demanding environment.
- Skillset: Excellent communication skills, ability to work under pressure, and proficiency in SAP and computer literacy (Excel skills a plus).
$55,000 - $65,000 per annum, based on location and industry standards.
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