Hotel Operations Expert
1 semana atrás
RoomRaccoon, a pioneering hotel management system provider, is seeking a highly skilled Customer Support Consultant to join their global team. Based in South Africa, this full-time position offers an exciting opportunity for professionals who possess excellent communication skills and a passion for delivering exceptional customer experiences.
Company Overview
Founded in 2017 by Nadja Buckenberger and Tymen Van Dyl, RoomRaccoon has revolutionized the hotel operations landscape with its all-in-one management system. The company serves over 2000 clients across Europe, the USA, and Africa, with a diverse team of 110 professionals spread across 5 offices worldwide.
Job Description
The successful candidate will play a crucial role in providing high-quality assistance and resolving client queries through excellent communication skills, ensuring a positive and productive experience with our product, leading to increased client satisfaction and retention. As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.
Responsibilities:
- Provide professional, personalized responses to client queries via email, phone, and online discussion forums.
- Deliver world-class customer experience by listening to clients and being responsive to their needs.
- Acknowledge client dissatisfaction and demonstrate extreme care when engaging with them.
- Reward client loyalty by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritize resolving their issues.
Required Skills and Qualifications
- Fluency in German and English.
- 2+ years' experience in a service-oriented, technical or customer support role.
- Technical proficiency in working on different systems (training will be provided).
Benefits
- An estimated salary range of $40,000 - $60,000 per annum.
- A comprehensive benefits package, including free food Fridays, a Mac environment, incentive-based commission, formal training budget, annual hotel experience, equity, birthday and Christmas vouchers.
What We Offer
As a Customer Support Consultant at RoomRaccoon, you will have the opportunity to work with a global team of customer service representatives, taking care of our Benelux clients. Our dynamic and supportive work environment encourages growth and development, with opportunities for career advancement.
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