Luxury Hospitality Operations Expert
Há 9 horas
We are seeking a highly skilled and motivated professional to join our team as a Luxury Hospitality Operations Expert at Utopia Living.
About the RoleThis is a unique opportunity to shape the future of luxury hospitality and significantly impact our journey to redefine excellence in hospitality design and compliance.
Responsibilities- Preliminary Assessment: Determine service levels based on Utopia's vision by consulting with the product owner.
- Standard Feasibility Desktop Review of Building Plans: Provide comments on the full set of plans, review and mark up building plans, assess proposed facilities, and evaluate layouts for guestrooms, suites, and public areas, examine materials, finishes, and furniture selections.
- Operations Assessment & Definition: Analyze functional adjacencies and seasonal operational impacts, evaluate circulation and loading/unloading processes, provide design and operation briefs for stables, pools, saunas, and spas, and conduct comprehensive facility assessments to identify areas for improvement.
- Operational Analysis: Review the site master plan and conduct operational assessments, perform competitor analysis and benchmarking, evaluate guest accommodation, and identify improvement opportunities.
- Framework Definition: Define the property concept and brand identity, identify the targeted guest profile and develop F&B, leisure, and activity concepts, create food and beverage strategies and outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, and incorporate sustainability and environmental credentials, including LEED/BREEAM certification requirements.
- Extensive operational experience in hospitality projects.
- Experience with boutique hotels (worldwide).
- In-depth knowledge of High Net Worth Individual (HNWI) guest expectations and luxury service standards.
- Background as a hotel manager, pre-opening manager for the boutique hotels, or similar role.
- Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies.
- Ability to analyze and improve guest experience and operational efficiency.
- Understanding of property management systems, relevant software applications, and technology integrations.
- Excellent communication and collaboration skills.
- Languages: native / fluent English and Spanish.
We offer a competitive salary package based on candidate experience, with an estimated annual salary of $120,000-$150,000. This is a fixed-term contract with the possibility of growing into a long-term, full-time engagement as we expand our operations. The chance to work fully remotely with flexible hours to accommodate global collaboration makes this an attractive opportunity for those who value work-life balance.
Compensation package includes a base salary of $120,000-$150,000 per annum, depending on qualifications and experience.
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