Luxury Product Strategist
Há 1 mês
Role Overview
We are seeking an exceptional Hospitality Quality and Compliance Strategist to join our team at Utopia Living. As a key member of our operations team, you will be responsible for driving the creation and implementation of luxury hospitality products that exceed our guests' expectations.
Key Responsibilities
Preliminary Assessment: Collaborate with the product owner to determine service levels aligned with Utopia Living's vision.
Standard Feasibility Desktop Review: Review and provide comments on building plans, assess proposed facilities, and evaluate layouts for guestrooms, suites, and public areas.
Operations Assessment & Definition: Analyze functional adjacencies, seasonal operational impacts, and circulation processes. Provide design and operation briefs for stables, pools, saunas, and spas, and conduct comprehensive facility assessments to identify areas for improvement.
Operational Analysis: Review the site master plan, conduct operational assessments, and evaluate guest accommodation. Identify improvement opportunities and develop strategies to enhance the guest experience.
Framework Definition: Define the property concept, brand identity, and targeted guest profile. Develop F&B, leisure, and activity concepts, and create food and beverage strategies and operational models. Ensure property security and guest confidentiality, and incorporate sustainability and environmental credentials.
Requirements
Extensive operational experience in hospitality projects. Experience with boutique hotels (worldwide). In-depth knowledge of High Net Worth Individual (HNWI) guest expectations and luxury service standards. Background as a hotel manager, pre-opening manager for boutique hotels, or a similar role. Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies. Ability to analyze and improve guest experience and operational efficiency. Understanding of property management systems, relevant software applications, and technology integrations. Excellent communication and collaboration skills. Languages: native / fluent English and Spanish. Work Arrangement: Initially a fixed-term contract with the possibility of growing into a long-term, full-time engagement as we expand our operations.
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