Product Innovation Strategist
Há 10 horas
Unlock Your Potential as a Product Innovation Strategist at Trilogy, powered by Crossover.
About the Role:
- You will decode product usage trends, unearth customer pain points, and translate this wealth of information into actionable insights to maximize customer success.
- Steer our Customer Advisory Board (CAB), carefully selecting members who embody significant customer value.
The position is immediately available and requires entering into an independent contractor agreement with Crossover. You can earn up to $100,000 USD/year, assuming 40 hours per week and 50 weeks per year, at a rate of $50 USD/hour. This full-time role offers the opportunity to work on cutting-edge AI technologies and drive innovation in the enterprise software industry.
Responsibilities:
- Regularly interact with customers to gather feedback through discussions and product usage observations.
- Synthesize feedback into actionable insights and communicate these to the product and engineering teams.
Requirements:
- At least 3 years of experience in a customer success or product management role within the enterprise software industry.
- Experience using customer feedback to drive product improvements.
- Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
- Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
- Experience leveraging AI technologies for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.
Crossover is a global platform that connects top talent with businesses seeking innovative solutions. As a Product Innovation Strategist, you will be part of a dynamic team driving technological advancements and pushing boundaries in the industry.
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