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Customer Service Representative for IHG in Lisbon

2 meses atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About the Company:

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Buscojobs Portugal is a leading provider of job opportunities in Portugal, connecting talented professionals with exciting career prospects.

 

About the Role:

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We are seeking an experienced Customer Service Representative to join our team in Lisbon. As a Customer Service Representative for IHG, you will be responsible for providing exceptional customer service to travelers, ensuring their journeys are successful and memorable.

 

Key Responsibilities:

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- Solve issues during the booking process

- Provide instructions and support to customers to find the right booking

- Follow up during the vacation and provide solutions, including refunds when necessary

- Expand the clients' network through effective lead generation

 

Requirements:

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To succeed in this role, you must possess:

- EU citizenship or a valid residency card

- Fluency in French and English

- A strong motivation and commitment to your work

- Excellent communication and listening skills

 

What We Offer:

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We offer a competitive salary package, including:

- A long-term fixed-term contract renewable every year

- Full-time working hours (40h/week) on rotating shifts, Monday to Sunday, 7AM-7PM

- Salary conditions including free accommodation (shared flat, all bills included): €10,400 gross per month

- Reimbursement of initial flight expenses after 9 months

- Airport pickup

- Yearly two-way flight ticket back to your home country within the EU

- Assistance with paperwork, opening a bank account, etc. upon arrival

- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company