Tourism Industry Customer Support Specialist
2 semanas atrás
**Customer Service Agent Opportunity in the Travel Sector**
We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Agent in the travel industry. Located in Lisbon, Portugal, our company offers a unique opportunity for individuals from diverse backgrounds to work in an international and multicultural environment.
The successful candidate will be responsible for providing excellent customer service via phone, email, and chat, ensuring that client journeys are successful and enjoyable. Key responsibilities include:
- Booking Management: Handling bookings via phone, email, and chat to provide efficient and effective solutions for clients.
- Client Assistance: Assisting clients via inbound calls in the after-sales process to resolve any issues or concerns they may have.
- Reservation Back-Office Management: Managing reservations and other back-office tasks to ensure seamless operations.
To succeed in this role, you will need:
- Language Skills: Native French and good English language skills are essential for effective communication with clients.
- Passion for Travel and Tourism: A genuine passion for the travel and tourism industry is required to provide exceptional customer service.
- Interpersonal Skills: Strong interpersonal skills, including attentive listening and effective communication, are necessary to build strong relationships with clients.
- Adaptability and Flexibility: The ability to work in a fast-paced environment and adapt to changing situations is essential.
- Interest in Intercultural Communication: An interest in intercultural communication and expatriate lifestyle is beneficial in providing culturally sensitive support to clients.
In return for your hard work and dedication, we offer:
- Salary: A competitive salary of 1,040€ gross per month, including free accommodation, or 1,240€ gross per month without accommodation.
- Job Security: A stable job with opportunities for growth and professional development.
- Training and Development: Paid training and development opportunities to enhance your skills and knowledge.
- Culture-Friendly Work Environment: A family-style working environment that values diversity and inclusivity.
- Career Advancement Opportunities: Opportunities to work with top companies and advance your career in the travel industry.
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