Customer Experience Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About the Role

At Agoda, we are committed to delivering exceptional customer experiences that exceed our guests' expectations. As a Customer Experience Representative, you will play a vital role in supporting our global customers through various communication channels.

We are looking for a skilled and dedicated individual who possesses advanced language skills in Portuguese and English, with the ability to communicate effectively with our diverse customer base. In this role, you will be responsible for:

  • Providing prompt and professional support to customers through phone, email, and other communication channels.
  • Assisting customers with a range of inquiries related to Agoda's products and services.
  • Resolving customer complaints and issues in a fair and timely manner.

To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment with multiple priorities. If you have a passion for delivering exceptional customer experiences and possess the necessary skills and qualifications, we encourage you to apply.

What You'll Need to Succeed

To excel in this role, you will require:

  • Advanced command of spoken and written Portuguese and English (level C1 or higher).
  • Excellent telephone manners and communication skills.
  • Minimum typing speed of 35 words per minute.
  • Able to work on rotating shifts, public holidays, and weekends.

In addition, we would prefer candidates with at least one year of experience in the related field. However, fresh graduates are also welcome to apply. We offer a competitive salary and benefits package, including:

  • A base salary of $45,000 per annum.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

If you are passionate about delivering exceptional customer experiences and possess the necessary skills and qualifications, please submit your application today.



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