Expert Customer Experience Professional
Há 1 mês
Pleo is on a mission to help every company go beyond the books. We believe that company spending should be delegated to all employees and teams, automated as possible, and drive a culture of responsible spending. Job Title: Expert Customer Experience Professional - Spanish Team
About Us: Coatue Management L.L.C., an 850+ team from over 100 nations, offers a diverse and inclusive work environment. Our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, and Lisbon offices provide opportunities for growth and collaboration.
Salary: $85,000 per year, plus benefits. A competitive salary that reflects our commitment to employee satisfaction and success.
Job Description:
We are seeking an expert customer experience professional to join our Spanish team in Lisbon, Paris, or Madrid. As a key member of our CX SMB team, you will be responsible for delivering exceptional customer experiences and driving adoption and nurturing for customers onboarded with our product. Your primary focus will be on identifying gaps between best practice and actual usage of our features, ensuring customers learn about and utilize all available features, and playing a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.
Key Responsibilities:
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