Customer Experience Expert
1 semana atrás
Catawiki, the leading online marketplace for special objects, is seeking an experienced customer experience specialist to join our team in Lisbon. As a key member of our Customer Experience department, you will be responsible for handling complex and escalated cases, ensuring customer delight, and providing timely resolution.
About Catawiki
We are a diverse, international, and fast-growing organization with over 50 nationalities. Our mission is to become the world's most popular auction destination for special objects. We offer a dynamic and inclusive work environment that fosters growth and empowerment.
The Role
This challenging role requires 2+ years of professional experience in customer service escalations and social media. You will need to understand customer needs and balance business and customer requirements to find the best solutions. Your utmost attention to detail and excellent communication skills will ensure seamless interactions with customers and internal stakeholders.
Key Responsibilities
- Handle complex and escalated cases within the Customer Experience department
- Ensure customer delight by prioritizing the customer experience
- Communicate effectively with internal teams to ensure smooth operations
- Juggle multiple priorities and meet deadlines while maintaining exceptional quality standards
Requirements
- 2+ years of experience in customer service escalations and social media
- Bachelor's degree in Business Administration, Communication, Marketing, or a related field
- Fluent in English and Dutch
- Able to work 40 hours per week and commute to our Lisbon office at least 2 days a week
What We Offer
- A competitive salary range of €45,000 - €60,000 per annum, depending on experience
- Health insurance from day one, including dental coverage
- Transportation costs covered
- Work-from-home allowance
- Monthly meal card
- A unique opportunity to grow professionally and make a meaningful impact
Our Commitment to You
We value diversity and inclusivity and strive to create a welcoming environment for all employees. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
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