Expert Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

Job Summary

The Expert Customer Experience Specialist will play a crucial role in assisting Nestlé consumers with their queries and concerns regarding our products and services. This individual will be responsible for resolving customer inquiries, recommending solutions, and guiding product users through features and functionalities as per standard procedure.

A Day in the Life

  • Respond to customer inquiries via phone and written channels in a timely and accurate manner
  • Identify customer needs and provide assistance to customers using specific features
  • Report product malfunctions and share feature requests with relevant stakeholders
  • Inform customers about new features, functionalities, and campaigns
  • Follow up with customers to ensure their issues are resolved
  • Gather consumers' feedback and contribute to the development of FAQs and knowledge-based documents
  • Treat serious and sensitive consumer contacts following specific guidelines

What We Offer

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary: €45,000 - €55,000 per annum, depending on experience
  • Annual bonus according to performance
  • Meal Card
  • Flex Benefits
  • Company laptop and other equipment
  • E-learning courses and training program
  • Career progression and possibilities for International Career


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