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Customer Experience Specialist
Há 1 mês
Cleverly Lda (Portugal) is seeking a highly skilled Customer Experience Specialist to join our team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will be responsible for delivering exceptional customer experiences across multiple segments and industries.
About the Role- We are looking for an experienced professional with 3+ years of experience in Customer Success or Account Management.
- You will work closely with customers to understand their business objectives and provide tailored solutions to drive growth and satisfaction.
- As a dynamic and agile individual, you will thrive in a fast-paced environment and be comfortable with change.
- Work nimbly across different sizes and segments of customers, delivering comprehensive Discovery and expert Recommendations.
- Facilitate 1:Many webinar events and scaled campaigns to ensure customers derive value from our products.
- Develop a deep understanding of Zendesk's products and have the ability to demo them to customers.
- Fluency in reading, writing, and speaking English and French.
- Experience with tools like SFDC, Gainsight, Tableau, and Zendesk.
- Able to convey technical information to customers at various skill levels.
- A competitive salary of €45,000 - €55,000 per annum, depending on experience.
- A hybrid work arrangement that balances onsite collaboration with remote flexibility.
- The opportunity to grow and develop your skills in a dynamic and inclusive environment.
Cleverly Lda (Portugal) is a leading provider of customer experience solutions. Our software helps businesses deliver exceptional customer experiences across multiple touchpoints. We believe in empowering our employees to make a meaningful impact and driving positive change in the world.
