Customer Experience Specialist
3 semanas atrás
Nestlé Business Services (NBS) is a global company that provides Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. Our team is multicultural and diverse, passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If you have an excellent communication and problem-solving skills, multi-tasking abilities, and attention to detail, we want to hear from you
Job DescriptionA Customer Experience Specialist will assist Nestlé consumers with questions and doubts when using our products and services. They will resolve possible customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media platforms.
A Day in the life of...- Respond to customer queries via written channels (including social media) in a timely and accurate way.
- Identify customer needs and help customers use specific features.
- Encode internal databases with information about consumers' requests.
- Share feature requests and effective workarounds with relevant stakeholders.
- Inform customers about new features, functionalities, and campaigns.
- Follow up with customers to ensure their issues are resolved.
- Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
- Treat serious and sensitive consumer contacts following the specific guidelines.
What Will Make You Successful:
- Fluent spoken and written knowledge of Spanish.
- Ability to adapt tone of voice to different brands and written channels.
- Advanced spoken and written knowledge of English.
- Experience as a Customer Support Specialist or similar CS role.
- Customer management orientation.
- Familiarity with the Nestlé industry is a plus.
- Understanding of how CRM systems work.
Here at NBS Lisbon, we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
- Development of expertise in Nestlé's Shared Services Business.
- Immersion in a culturally diverse team.
- Local and International Exposure.
- Flexible working environment.
- Engagement and wellbeing activities.
- Competitive salary: €45,000 - €60,000 per year, depending on experience.
- Meal Card.
- Flex Benefits - At NBS Lisbon you can choose what benefit is more suitable for you.
- Be part of the Nestlé Club and get discounts from several partners.
- Company laptop and other equipment according to professional needs.
- Medical Support available at the Office.
- E-learning courses and training programs to help you achieve your career goals.
- Career progression and possibilities for an International Career.
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