Customer Experience Specialist | Catawiki

Há 1 mês


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

**Customer Experience Specialist at Catawiki**

Catawiki is a unique marketplace for buying and selling special objects. As a Customer Experience Specialist, you will engage and delight our customers by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels.

The Customer Experience department plays a crucial role in Catawiki, as our customer experience specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. You will work closely with Sales and our Experts as well as other departments to improve the overall Customer Experience.

**Key Responsibilities:**

  • Manage customer queries and resolve disputes and complaints in a timely and correct manner
  • Work closely with Sales and Experts to improve the overall Customer Experience
  • Provide excellent customer service and ensure customer satisfaction

**What We Offer:**

  • A dynamic and diverse work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package

**If you are motivated by providing delight to our customers and can communicate clearly, we would love to hear from you**



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