Customer Experience Specialist | Catawiki
2 semanas atrás
**Customer Experience Specialist at Catawiki**
Catawiki is a unique marketplace for buying and selling special objects. As a Customer Experience Specialist, you will engage and delight our customers by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels.
The Customer Experience department plays a crucial role in Catawiki, as our customer experience specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. You will work closely with Sales and our Experts as well as other departments to improve the overall Customer Experience.
**Key Responsibilities:**
- Manage customer queries and resolve disputes and complaints in a timely and correct manner
- Work closely with Sales and Experts to improve the overall Customer Experience
- Provide excellent customer service and ensure customer satisfaction
**What We Offer:**
- A dynamic and diverse work environment
- Opportunities for growth and development
- A competitive salary and benefits package
**If you are motivated by providing delight to our customers and can communicate clearly, we would love to hear from you**
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