Catawiki Customer Support Specialist
4 semanas atrás
About the Role:
Catawiki is seeking a highly motivated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will play a crucial role in providing exceptional support to our buyers and sellers, resolving complex challenges, and ensuring a positive customer experience.
Key Responsibilities:
- Provide timely and effective support to customers via various channels, including email, phone, and social media.
- Mediate disputes between buyers and sellers, finding solutions that meet both parties' needs.
- Closely work with Sales, Experts, and other departments to improve the overall customer experience.
- Collect valuable feedback from customers to inform improvements in our services.
Requirements:
- Professional level of French and English, with strong communication skills.
- Strong analytical and critical thinking skills.
- Previous experience in customer service or a related field is preferred.
- Ability to quickly switch between various customer channels.
- Flexibility to work 40 hours per week, including weekends and public holidays.
What We Offer:
- A competitive annual gross base salary of €18,000-€23,000.
- Health insurance from day one, including dental coverage.
- A work-from-home allowance to help with household bills.
- Commuting support between home and office.
- An amazing office location in the heart of Lisbon.
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