Catawiki Customer Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

About the Role:

Catawiki is seeking a highly motivated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will play a crucial role in providing exceptional support to our buyers and sellers, resolving complex challenges, and ensuring a positive customer experience.

Key Responsibilities:

  • Provide timely and effective support to customers via various channels, including email, phone, and social media.
  • Mediate disputes between buyers and sellers, finding solutions that meet both parties' needs.
  • Closely work with Sales, Experts, and other departments to improve the overall customer experience.
  • Collect valuable feedback from customers to inform improvements in our services.

Requirements:

  • Professional level of French and English, with strong communication skills.
  • Strong analytical and critical thinking skills.
  • Previous experience in customer service or a related field is preferred.
  • Ability to quickly switch between various customer channels.
  • Flexibility to work 40 hours per week, including weekends and public holidays.

What We Offer:

  • A competitive annual gross base salary of €18,000-€23,000.
  • Health insurance from day one, including dental coverage.
  • A work-from-home allowance to help with household bills.
  • Commuting support between home and office.
  • An amazing office location in the heart of Lisbon.


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    **Customer Experience Specialist at Catawiki**Catawiki is a unique marketplace for buying and selling special objects. As a Customer Experience Specialist, you will engage and delight our customers by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and timely...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Service Representative at CatawikiWe're seeking a skilled and empathetic Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer support department, you'll be responsible for resolving complex customer queries and providing exceptional service to our buyers and sellers.About the RoleThis is an exciting...

  • Customer Service Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    At Catawiki, we strive to provide an exceptional customer experience. Our Customer Service team plays a vital role in achieving this goal by addressing customer inquiries and resolving disputes in a timely and professional manner.Job DescriptionWe are seeking a skilled Customer Service Specialist to join our team in Lisbon, Portugal. In this role, you will...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Service Role at CatawikiCatawiki is seeking a skilled Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer service department, you will play a crucial role in ensuring our customers receive exceptional support and service.Key Responsibilities:Resolve customer disputes and complaints in a timely and...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Service Representative Role at CatawikiWe are seeking a skilled Customer Service Representative to join our team at Catawiki. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:Providing...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is seeking a highly motivated Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer support department, you will be responsible for providing exceptional customer service to our customers, resolving complex issues, and ensuring a positive experience for our customers.Key...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is seeking a skilled Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer support department, you will play a vital role in ensuring our customers receive exceptional service and support.As a Customer Service Representative, you will be responsible for resolving customer queries and...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Catawiki is a one-of-a-kind marketplace for buying and selling special objects, where every day brings the extraordinary. With over 75,000 unique items in auction each week, we strive to provide an exceptional level of service to our buyers and sellers.As a Customer Service Representative at Catawiki, you will play a vital role in engaging and delighting our...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About CatawikiAt Catawiki, we're passionate about creating a one-of-a-kind marketplace for buying and selling special objects. With over 20 million unique items sold to date, we're on a mission to become the world's most popular destination for special objects.We foster an inclusive and diverse work environment, committed to making every employee feel...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, resolving complex issues, and ensuring a positive experience for all.Key...

  • Customer Service Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Role OverviewCatawiki is seeking a highly motivated Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing excellent customer support to our diverse customer base, including sellers and buyers. Your primary goal will be to ensure that customer queries are addressed and resolved in a timely and...

  • Customer Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Service Representative at CatawikiWe're seeking a talented Customer Service Representative to join our team at Catawiki, a unique marketplace for buying and selling special objects. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and resolving complex issues in a timely...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Catawiki OverviewCatawiki is a unique marketplace for buying and selling special objects. With over 20 million unique objects sold to date, we strive to become the world's most popular destination for special objects.


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About CatawikiCatawiki is a unique marketplace for buying and selling special objects. We offer over 75,000 items in auction every week, carefully curated by our passionate in-house experts. With a growing team of diverse and sustainable professionals, we strive to become the world's most popular destination for special objects.Job SummaryWe're seeking a...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for resolving complex customer disputes and ensuring that our customers receive exceptional service.Key Responsibilities:Resolve customer disputes in a timely and professional mannerCommunicate...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    At Catawiki, we're passionate about connecting buyers and sellers of exceptional objects. Our diverse marketplace features over 75,000 unique items in auction every week, carefully curated by our in-house experts.We're a dynamic and sustainable scale-up on a mission to become the world's most popular destination for special objects. As a Customer Support...

  • Customer Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Job Title: Customer Service RepresentativeAbout the RoleCatawiki is seeking a motivated Customer Service Representative to join our team in Lisbon, Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our buyers and sellers, resolving complex challenges, and managing disputes and...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Catawiki is a unique online marketplace where customers can buy and sell special objects. As a Customer Service Representative, you will play a crucial role in ensuring that our customers have an exceptional experience on our platform.About the RoleThis is a challenging and rewarding role that requires strong communication and problem-solving skills. You...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About CatawikiCatawiki is a unique marketplace where our passionate in-house experts carefully curate over 75,000 exceptional objects every week. From Daniel Ricciardo's Formula 1 Car to Lady Gaga's Jumpsuit, we encounter extraordinary items daily.With a mission to become the world's most popular destination for special objects, we pride ourselves on our...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the Role:Catawiki is seeking a skilled Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers, resolving complex challenges, and mediating disputes between buyers and sellers.Key Responsibilities:Address customer...