Catawiki Customer Service Ambassador
2 semanas atrás
Catawiki is a one-of-a-kind marketplace for buying and selling special objects, where every day brings the extraordinary. With over 75,000 unique items in auction each week, we strive to provide an exceptional level of service to our buyers and sellers.
As a Customer Service Representative at Catawiki, you will play a vital role in engaging and delighting our customers by solving complex challenges and managing disputes and complaints. You will be responsible for addressing customer queries in a timely and correct manner via diverse channels, including email, phone, and social media. In case of disputes between sellers and buyers, you will mediate between the parties and find a solution that works for both.
This role requires a motivated individual who is passionate about providing excellent customer support. You should be able to communicate clearly and provide fitting solutions to problems in a patient and empathetic way. Additionally, you should have:
- Professional speaking and writing skills in Italian and English
- Strong analytical and critical thinking skills
- Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
- Ability to quickly switch between various customer channels like phone and e-mail communications
- Ability to positively interact with your team and other departments
- Availability to work 40 hours per week
- You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
- You are flexible with working at least 2 weekends a month and on some public holidays.
We offer a competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience. You will also receive health insurance from day one, a Work From Home Allowance to help with your monthly household bills, and commuting costs covered by Catawiki. Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect, and we foster an inclusive and queer-friendly work environment. We encourage you to bring your unique perspective to our team and contribute to making Catawiki a great place to work.
The estimated salary range for this position is approximately €18,000-€23,000 per year, based on the location and job requirements. As a Catawiki employee, you will have the opportunity to grow and develop your skills in a dynamic and fast-paced environment. We value diversity, inclusivity, and collaboration, and we strive to create a workplace where everyone feels valued and empowered.
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