Customer Service Ambassador
3 semanas atrás
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? We're looking for a skilled Customer Service Representative to join our team at Catawiki.
About the Role
As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support via various channels. Your primary goal will be to resolve complex customer inquiries, manage disputes, and ensure customer satisfaction.
Key Responsibilities
- Provide exceptional customer support via email, phone, and other channels
- Resolve customer complaints and disputes in a fair and timely manner
- Work collaboratively with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of Catawiki's products and services
- Stay up-to-date with industry trends and best practices in customer service
Requirements
- Professional-level English and Italian language skills (spoken and written)
- Strong analytical and critical thinking skills
- Previous experience in customer service or a related field (hospitality, tourism, retail, etc.)
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to training and development programs
Why Join Catawiki?
At Catawiki, we're passionate about creating a unique and exceptional customer experience. We're a diverse and inclusive team of over 800 Catawikians, working together to build a one-of-a-kind marketplace. If you're looking for a challenging and rewarding role in a dynamic and fast-paced environment, we'd love to hear from you
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