Customer Service Ambassador
Há 1 mês
Join our team as a Customer Service Ambassador and take the first step towards a game-changing career. As a key member of our global technology and services leader, you will play a vital role in ensuring the success of our clients' businesses. Your primary responsibility will be to provide exceptional customer service through multiple channels, including email and phone. You will be the face of our company, and your enthusiasm and professionalism will make a lasting impression on our clients.
Key Responsibilities:- Assist customers with booking management, cancellations, and billing issues.
- Support customers with inquiries about their ongoing requests and different modalities.
- Gather information from new customers and insert it into the platform.
- Process and respond to contact requests promptly.
- High level of German (written and oral) and fluency in English (B2).
- Excellent communication and active listening skills.
- Ability to identify customers' needs and propose fast solutions.
- Proactive, self-motivated, and a great team player.
- Full-time contract with indefinite duration.
- Competitive salary and performance bonus.
- Central location in Lisbon, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project.
- Career development programs, specialized courses, and language classes.
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