Customer Service Ambassador

3 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

Job Title: Customer Service Ambassador

About the role: We are seeking a Customer Service Ambassador to join our team at Recruitment Apple Lovers in Lisbon, Portugal.

Responsibilities:

  • Provide support to Content Creators/Influencers across Social Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools.
  • Outbound Phone calls can/should be performed to make sure that customers understood the information that is being passed on to them;
  • Provide product and tool support to improve clients experience;
  • Identify trends and solve problems facing multiple SMB clients.

Requirements:

  • Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);
  • Ability to work quickly and efficiently under deadline pressure.
  • Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
  • Proven ability to work and make decisions with minimal supervision.
  • Proactively utilize strong problem-solving skills to deliver customer-focused solutions.

About us:

We are a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere. We offer a range of benefits including affordable accommodation, cafeteria on site, training paid, and relocation support.


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