Customer Service Ambassador

2 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
Role Overview

At Catawiki, we're looking for a dedicated professional to join our customer service team as a Customer Service Ambassador. This role involves engaging with our diverse customer base, resolving complex challenges, and providing exceptional support via various channels. You will work closely with our sales and expert teams to ensure seamless customer experiences.


Responsibilities

As a Customer Service Ambassador, you will:

  1. Address customer queries and resolve issues in a timely and correct manner via email, phone, and social media.
  2. MEDIATE between sellers and buyers in disputes, finding mutually beneficial solutions.
  3. Collaborate with the sales and expert teams to improve the overall customer experience.

Our ideal candidate is a motivated individual with strong communication and analytical skills, who can provide excellent customer support in a patient and empathetic manner. Proficiency in Italian and English is essential, and previous experience in a customer service environment is preferred.


What We Offer

Catawiki offers a competitive annual gross base salary of €18,000-€23,000, depending on your level, competencies, and experience. You will also receive health insurance from day one, a work-from-home allowance, and access to our amazing office in Lisbon's city center.


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