Customer Service Ambassador

3 semanas atrás


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Customer Service Ambassador

Are you looking for a career that combines customer service with a passion for travel? As a Customer Service Ambassador, you will be the face of our company, providing exceptional service to our clients and ensuring their needs are met. Your excellent communication skills, both written and verbal, will be essential in resolving customer inquiries and providing timely responses. You will also be responsible for managing customer expectations and claims in a positive, polite, and diplomatic manner. If you have a high level of English, excellent writing and communication skills, and a proactive approach to problem-solving, we want to hear from you. In this role, you will have the opportunity to work with a global technology and services leader, contributing to the growth and success of our company. We offer a competitive salary, performance bonus, and full paid training on the company and the project you'll be working on. If you're looking for a challenging and rewarding career, apply now.

Key Responsibilities:
Assist customers with their last-minute bookings
Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia
Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way
Handle inquiries and provide timely responses and manage requests
Ensure that the degree of satisfaction meets the customer and company needs

What We Offer:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes


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