Customer Service Ambassador for Catawiki Lisbon
2 semanas atrás
We are seeking a skilled Customer Service Ambassador to join our team in Lisbon, Portugal. As a key member of our customer service department, you will be responsible for providing exceptional support to our buyers and sellers, ensuring their needs are met and exceeded.
Catawiki is a unique e-commerce platform that offers a wide range of special objects for sale. Our customers are passionate about their finds, and we strive to provide an excellent level of service to each and every one of them. In this role, you will work closely with our sales and experts teams to ensure seamless communication and efficient resolution of customer inquiries.
The ideal candidate will have strong analytical and critical thinking skills, with the ability to quickly switch between various customer channels, including phone and email communications. You will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
A competitive Annual Gross Base Salary of €20,000 - €25,000, depending on your level, competencies, and overall experience, is offered to successful candidates. Additionally, you will receive comprehensive health insurance from day 1, including dental coverage, as well as access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance is also provided to help with your monthly household bills.
The role is based in Lisbon, and you will be required to commute to our office at least 2 days per week. You will also need to be available to work 40 hours per week and flexibly cover weekends and public holidays when needed.
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