Customer Experience Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
About Catawiki

Catawiki is a unique marketplace where our passionate in-house experts carefully curate over 75,000 exceptional objects every week. From Daniel Ricciardo's Formula 1 Car to Lady Gaga's Jumpsuit, we encounter extraordinary items daily.

With a mission to become the world's most popular destination for special objects, we pride ourselves on our core values: Taking ownership and driving impact, Being open to change and feedback, and Being passionate about our mission and customers.

Your Role

As a Customer Experience Specialist at Catawiki, you will be responsible for delighting our diverse customer base by addressing complex challenges and mediating disputes between sellers and buyers. You will ensure that customer inquiries are resolved promptly and efficiently via various channels, including email, phone, and social media.

This role plays a critical part in Catawiki's success, as our customer service representatives directly contribute to growing the business by ensuring customer satisfaction and loyalty.

About the Job
  • You will provide excellent customer support, responding to customer inquiries and resolving issues in a timely and professional manner.
  • You will work closely with our Sales and Experts teams to improve the overall customer experience.
  • You will analyze customer feedback to identify opportunities for improving our services.
Requirements

To succeed in this role, you must possess:

  • Excellent communication skills in German and English.
  • Strong analytical and critical thinking skills.
  • Prior experience in customer service or a related field (hospitality, tourism, retail, call center, etc.) is preferred.
  • The ability to adapt quickly to new situations and communicate effectively with colleagues and other departments.
Benefits

We offer a competitive salary of €18,000-€23,000 per year, depending on your level, skills, and experience. Additionally, you will receive:

  • Health insurance from day one, including dental coverage.
  • A Work From Home Allowance to help with monthly household bills.
  • Commuting assistance between home and office.
  • Access to multiple hospitals and clinics and a vast wellness network.

In return for your hard work, you'll enjoy an exciting and inclusive work environment, with opportunities for growth and development. We celebrate life's moments with our team members, offering a €100 Catavoucher upon joining and a €50 Catavoucher on each birthday.



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