Customer Experience and Service Delivery Specialist
Há 7 dias
At Catawiki, we're on a mission to provide an exceptional customer experience. Our team of specialists plays a crucial role in ensuring our customers receive the best possible service. As a Customer Experience and Service Delivery Specialist, you will be responsible for engaging with our diverse customer base, resolving complex issues, and providing timely solutions via various channels.
Key Responsibilities:
- Deliver outstanding customer service by addressing queries and resolving disputes in a fair and timely manner
- Act as a mediator between sellers and buyers to find mutually beneficial solutions
- Work closely with other departments to improve overall customer experience
- Provide valuable feedback on opportunities for service improvements
Requirements:
- Dedicated individual with strong communication and analytical skills
- Professional proficiency in Dutch and English
- Ability to work in a fast-paced environment with multiple priorities
- Previous experience in customer-facing roles or service delivery preferred
What We Offer:
- An estimated annual gross salary of €20,000-€25,000, depending on experience
- A comprehensive health insurance package, including dental coverage
- A generous Work From Home Allowance to support your living expenses
- A dynamic and inclusive work environment with opportunities for growth and development
About Catawiki:
- We're a leading online marketplace for special objects, with a global community of buyers and sellers
- We offer a unique and challenging work environment, with opportunities to learn and grow
- We're committed to diversity, equity, and inclusion, with a workplace culture that values creativity and innovation
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