Customer Experience and Service Delivery Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

At Catawiki, we're on a mission to provide an exceptional customer experience. Our team of specialists plays a crucial role in ensuring our customers receive the best possible service. As a Customer Experience and Service Delivery Specialist, you will be responsible for engaging with our diverse customer base, resolving complex issues, and providing timely solutions via various channels.

Key Responsibilities:

  • Deliver outstanding customer service by addressing queries and resolving disputes in a fair and timely manner
  • Act as a mediator between sellers and buyers to find mutually beneficial solutions
  • Work closely with other departments to improve overall customer experience
  • Provide valuable feedback on opportunities for service improvements

Requirements:

  • Dedicated individual with strong communication and analytical skills
  • Professional proficiency in Dutch and English
  • Ability to work in a fast-paced environment with multiple priorities
  • Previous experience in customer-facing roles or service delivery preferred

What We Offer:

  • An estimated annual gross salary of €20,000-€25,000, depending on experience
  • A comprehensive health insurance package, including dental coverage
  • A generous Work From Home Allowance to support your living expenses
  • A dynamic and inclusive work environment with opportunities for growth and development

About Catawiki:

  • We're a leading online marketplace for special objects, with a global community of buyers and sellers
  • We offer a unique and challenging work environment, with opportunities to learn and grow
  • We're committed to diversity, equity, and inclusion, with a workplace culture that values creativity and innovation

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