IT Service Delivery Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal seeks highly skilled professionals for the position of IT Service Delivery Specialist.

About the Company

With over 30 years of experience, Rumos has established itself as a leading provider of IT services. Our team of experts is dedicated to delivering high-quality solutions to clients across diverse sectors.

Job Overview

This role is ideal for individuals with a strong background in IT service management and a passion for delivering exceptional customer experiences. As an IT Service Delivery Specialist, you will be responsible for managing the entire service lifecycle, from incident management to change management.

Key Responsibilities:
  • Manage incidents and service requests in a timely and efficient manner
  • Develop and implement service level agreements (SLAs) that meet client requirements
  • Collaborate with cross-functional teams to deliver high-quality services
  • Continuously improve service delivery processes and procedures
Requirements:
  • Academic qualifications at the 12th year level or equivalent
  • Proven experience in IT service management and SLA development
  • Familiarity with ITSM tools, particularly ServiceNow
  • Strong communication and teamwork skills
  • Fluency in English and Portuguese
Benefits:

As an IT Service Delivery Specialist at Rumos, you can expect:

  • A competitive salary of €45,000 - €60,000 per annum, based on experience
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work on challenging projects and develop your skills

Rumos values diversity, equity, and inclusion. We believe in empowering our employees to reach their full potential and contributing to the success of our clients.



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