IT Service Delivery Process Specialist
Há 6 dias
Company Overview:
Phiture is a technology-driven company that delivers innovative solutions to customers worldwide. As a leader in the industry, we are committed to excellence and strive to push the boundaries of what is possible.
Salary: $120,000 - $180,000 per year
Job Description:
We are seeking an IT Service Delivery Process Specialist to join our team. This role will be responsible for leading the transition from ITILv3 to ITILv4, ensuring convergence in process management across multiple geographical locations and fostering continuous improvement within our service delivery framework.
This involves extensive use of BPM (Business Process Management) tools for process modeling, simulation, and alignment with compliance and auditing standards.
Key Responsibilities:
- Develop and implement ITIL4 transition strategies, including training and communication plans for seamless adoption.
- Analyze and standardize IT service processes across regions using advanced BPM tools.
- Collaborate with global IT teams to align and standardize practices, focusing on compliance and auditing.
- Monitor process improvement initiatives and their impact on service delivery; leverage process simulation tools to forecast outcomes and adjust strategies as needed.
- Identify and lead process improvement projects to enhance service quality and efficiency, meeting compliance standards.
- Optimize processes with lean and agile methodologies.
- Drive continuous improvement by maintaining ITSM process standards through best practices in ITILv4.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- ITIL4 certification is highly preferred.
- Demonstrated experience in IT service management with expertise in process transition and implementation.
- Strong analytical and problem-solving skills.
- Excellent communication and project management abilities.
- Proficiency in BPM tools, process modeling, and simulation.
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