Service Delivery Process Transition Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Summary:

We are seeking a highly skilled Service Delivery Process Transition Specialist to lead our organization through a significant transformation. This is an exciting opportunity for a process enthusiast to drive the adoption of ITILv4, modernizing our service delivery processes and ensuring consistency across multiple geographical locations.

About the Role:

The ideal candidate will have expertise in IT Service Management, particularly in process transition and implementation. You will be responsible for developing and executing transition strategies, training and communicating with stakeholders, and driving continuous improvement initiatives.

Key Responsibilities:

  • Develop and Implement ITIL4 Transition Strategy: Design and execute transition strategies to ITIL4, including training and communication plans for smooth adoption.
  • Analyze and Standardize IT Service Processes: Evaluate current IT service delivery practices across regions and establish a unified process management framework using BPM tools.
  • Collaborate with Global IT Teams: Work with global IT teams to align and standardize practices, focusing on compliance and auditing.
  • Monitor Process Improvement Initiatives: Track and report on process management initiatives and their impact on service delivery; leverage process simulation tools to forecast outcomes and adjust strategies as needed.
  • Identify and Lead Process Improvement Projects: Discover opportunities for process enhancement to improve service quality and operational efficiency, ensuring compliance with auditing standards.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • ITIL4 certification is highly preferred.
  • Demonstrated experience in IT service management with expertise in process transition and implementation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and project management abilities.
  • Proficiency in BPM tools, process modeling, and simulation.

What We Offer:

A competitive salary range of €60,000 - €80,000 per year, depending on experience.

Opportunities for professional growth and development.

Collaborative and dynamic work environment.



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