Service Delivery Manager Support Specialist
Há 1 mês
Service Delivery Manager Support Specialist
The role entails a combination of service management, customer engagement, business intelligence, and process improvement within a training environment.
Key Responsibilities:
- Oversee CLO services and manage resources.
- Supervise delivery and ensure alignment with the budget.
- Map processes, propose optimizations, and support CLO service standardization and product transition.
- Develop customer personas, manage relationships, and handle communications.
- Manage Purchase Requisitions, process SNOW requests, and produce reports for dashboards.
Requirements
- NATO SECRET clearance.
- 2+ years in project/service management within training environments, or 6+ years without a degree.
- PRINCE2 or PMP certification preferred.
- Advanced English skills (NATO STANAG 6001 Level 3 or CEFR C1).
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