Service Delivery Manager Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Insync Staffing Tempo inteiro

Service Delivery Manager Support Specialist

The role entails a combination of service management, customer engagement, business intelligence, and process improvement within a training environment.

Key Responsibilities:

  • Oversee CLO services and manage resources.
  • Supervise delivery and ensure alignment with the budget.
  • Map processes, propose optimizations, and support CLO service standardization and product transition.
  • Develop customer personas, manage relationships, and handle communications.
  • Manage Purchase Requisitions, process SNOW requests, and produce reports for dashboards.

Requirements

  • NATO SECRET clearance.
  • 2+ years in project/service management within training environments, or 6+ years without a degree.
  • PRINCE2 or PMP certification preferred.
  • Advanced English skills (NATO STANAG 6001 Level 3 or CEFR C1).


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