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IT Service Management Transition Lead
Há 1 mês
Overview
">We are seeking a seasoned professional to lead our IT service management transition from ITILv3 to ITILv4. The successful candidate will drive process convergence across multiple geographical locations, foster continuous improvement within our service delivery framework, and ensure alignment with compliance and auditing standards.
">About the Role
">This key position involves extensive use of BPM tools for process modeling, simulation, and standardization. The ideal candidate will have demonstrated expertise in IT service management, process transition, and implementation.
">Main Responsibilities
">- ">
- Develop and execute an ITIL4 transition strategy, including comprehensive training and communication plans for seamless adoption.">
- Analyze and standardize IT service processes across regions using advanced BPM tools.">
- Collaborate with global IT teams to align and standardize practices, emphasizing compliance and auditing.">
- Monitor process improvement initiatives and leverage process simulation tools to forecast outcomes and adjust strategies as needed.">
- Identify and lead process improvement projects to enhance service quality and efficiency, ensuring compliance with auditing standards.">
- Optimize processes with lean and agile methodologies to reduce cycle times and improve agility.">
- Drive continuous improvement by maintaining ITSM processes at the forefront of industry standards.">
- Ensure stakeholder engagement and effective change management for ITSM process changes.">
Requirements
">The successful candidate will possess a Bachelor's degree in Information Technology, Computer Science, or a related field, with ITIL4 certification highly preferred. They will also demonstrate strong analytical and problem-solving skills, excellent communication and project management abilities, and proficiency in BPM tools, process modeling, and simulation.
">Deliverables
">The expected outcomes include:
">- ">
- Developing and executing a comprehensive ITIL4 transition strategy.">
- Standardizing service delivery processes across regions using BPM tools.">
- Partnering with global IT teams to align practices and emphasize compliance and auditing.">
- Regularly monitoring process management initiatives and leveraging simulation tools to forecast outcomes and adjust strategies.">
- Leading process improvement projects to enhance service quality and efficiency while ensuring compliance with auditing standards.">
- Applying lean and agile methodologies for process optimization.">
- Maintaining ITSM process standards through best practices in ITILv4.">
- Driving stakeholder engagement and managing ITSM process changes through effective change management plans.">
Estimated Salary Range
">$120,000 - $180,000 per year, depending on location and experience.
