Global IT Service Delivery Manager

Há 2 dias

Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

Company Overview

Siemes Mobility is a leading technology and innovation company that enables customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

About the Role

We are looking for an experienced Global IT Service Delivery Manager to oversee service delivery, take accountability, and report performance (Service Levels, KPIs and Costs) of each individual IT service. This role will involve building strong partnership relationships with our providers, IT business partners and our business stakeholders.

Responsibilities

  • Oversee service delivery, take accountability, and report performance (Service Levels, KPIs and Costs) of each individual IT service;
  • Building strong partnership relationships with our providers, IT business partners and our business stakeholders;
  • Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world;
  • Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters;
  • Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands;
  • Take ownership of all ITIL processes (Change, Incident, Problem, Demand, Knowledge management);
  • Represent GBS at the crisis meetings. Communicate status updates to GBS management and business stakeholders;
  • Provide accurate and regular performance and consumption reports to the management periodically and upon request.

Requirements

We are looking for someone with:

  • Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience;
  • Eagerness to learn new technologies;
  • Excellent oral and written skills in English / German is a plus;
  • Min 5 years of experience in a similar role;
  • Experience in dealing with third party-provided services;
  • Good communication and networking skills in an intercultural environment and across all management levels;
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery;
  • Ability to manage and prioritize tasks efficiently;
  • Solid resource planning and problem-solving skills;
  • Knowledge of ITIL principles, DevOps and Project Management methodologies;
  • Excellent oral and written skills in English.

What We Offer

A competitive salary of €80,000 - €100,000 per year, depending on experience, plus benefits including:

  • A hybrid and flexible working model to promote a better work-life balance;
  • A budget for home office support;
  • The opportunity to do 16 hours a year of volunteer work;
  • A health insurance;
  • Access to our on-site medical center;
  • The chance to join sports groups;
  • Online learning platforms;
  • Discounts with our partners;
  • A shuttle bus to commute to the facilities;
  • The possibility of financial support to your studies.

Why Join Us

Mercos - Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)
Forbes - World's Best Employers (#1 Engineering & Manufacturing)
LinkedIn - LinkedIn Top Companies (#2)
OnStrategy - REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
Fortune - World's Most Admired Companies (#1 Industrial Machinery)
SSON - Top 20 most admired Shared Services Organizations and Global Business Services in 2024

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