IT Service Delivery Manager

1 semana atrás


Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

At ALTER SOLUTIONS, we are seeking a highly skilled IT Service Delivery Manager to join our team. This role offers a competitive salary of $120,000 - $180,000 per annum.

About the Role

This is an exciting opportunity to lead our service competence team and play a key role in shaping our IT service management strategy. You will be responsible for ensuring that our templates and standards are aligned with regulatory requirements and industry best practices.

Key Responsibilities
  • Mange communication at interfaces with international stakeholders from governance departments (Strategy, Taxes, Legal, etc.)
  • Ensure aligned, high-quality templates and support the design of regulatory standards
  • Act as a subject matter expert and contact person for template content-related questions
  • Manage and lead customer projects about new or changed contract management use cases/templates independently in collaboration with our Application Support Professionals
Requirements

To succeed in this role, you will need:

  • A university degree in Business Administration or Information Technology, or a related field
  • Several years (at least 5) of working experience in IT Service Management or IT consultancy
  • Professional experience in MS Office (Word, PowerPoint, etc.)
  • Excellent communication and presentation skills, as well as a high level of pro-activeness and ownership
  • Strong planning and organizational skills, and excellent attention to detail
  • Experience in managing stakeholder interests
  • Familiarity or experience with Agile/ITIL methodology
  • Good communication and analytical skills, with strong verbal and written communication skills in English (German a plus)
About Us

ALTER SOLUTIONS is a leading provider of IT services and solutions. We pride ourselves on delivering high-quality services and solutions that meet the needs of our clients.


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