Global Service Delivery Manager

1 semana atrás


Lisboa, Lisboa, Portugal Team It Tempo inteiro

At Team IT, we're committed to disrupting the status quo and embracing a more sustainable approach to business. We believe that success is built on fostering a culture of collective well-being, personal growth, and professional development. Our work philosophy emphasizes healthy management practices, work-life balance, and community involvement as the foundation of our organization.

What You'll Need to Succeed:
  • 5+ years of experience in service management
  • Develop and implement project plans, ensuring compliance with execution, communication, risk management, and mitigation
  • Manage priorities and coordinate teams to achieve service objectives and metrics
  • Maintain effective communication with all stakeholders
  • Evaluate and ensure the delivery of contracted services according to terms, service levels, and continuous process management
  • Serve as the focal point for services, monitoring progress, and ensuring adherence to agreed-upon deadlines and quality criteria
  • Contribute to maximizing service profitability by actively participating in controlling and optimizing processes
  • Foster close collaboration with technical teams involved in the service
  • Proactively prevent service failures and seek opportunities to enhance the provided service
  • Support defining corrective and preventive actions for problematic situations
  • Collaborate with business teams to identify needs and promote new business opportunities
  • Analyze and present reports on project activities and/or service provision
Award-Winning Benefits Package:
  • Personalized Talent Management: Close follow-up and regular team meetings from day one
  • Broad and flexible benefits package: Health insurance, life insurance, discounts, telecommunications plan, and more
  • Investment in training and career development: Certified training, online platforms, and Pearson VUE exam center
  • Sustainability and community involvement: Meaningful work and inclusive consulting projects

We defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone. We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with relevant skills for the position are welcome.



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