Global IT Service Delivery Strategist

4 semanas atrás


Lisboa, Lisboa, Portugal Organon Tempo inteiro

Job Summary


Organon is seeking a seasoned IT Service Delivery Specialist to join our team. As a key member of our global IT organization, you will be responsible for leading the delivery of high-quality IT services and ensuring the smooth operation of our technology infrastructure.


Key Responsibilities



  1. Develop and implement IT service management strategies to drive business value and improve service quality.
  2. Lead cross-functional teams to deliver IT services and projects, ensuring timely and within-budget delivery.
  3. Collaborate with stakeholders to understand business needs and requirements, and translate them into actionable IT service management plans.
  4. Maintain and improve IT service management processes, ensuring compliance with Organon's standards and best practices.
  5. Develop and manage IT service portfolios, ensuring alignment with business objectives and strategic initiatives.
  6. Monitor and report on IT service delivery performance, identifying areas for improvement and implementing corrective actions.
  7. Partner with vendors and partners to ensure effective service delivery and management.
  8. Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive innovation and improvement in IT service delivery.

Requirements



  • Minimum of 5 years of experience in IT service delivery, with a focus on service management.
  • Proven track record of leading cross-functional teams and delivering complex IT projects.
  • Strong understanding of IT service management frameworks, such as ITIL.
  • Experience with IT service management tools and technologies, such as ServiceNow.
  • Excellent communication and interpersonal skills, with the ability to influence and motivate stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze complex IT service delivery issues and develop effective solutions.
  • Experience with Agile methodologies and DevOps practices.
  • Strong knowledge of IT security and compliance frameworks, with experience in implementing and managing IT security controls.

What We Offer



  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • Access to cutting-edge technology and tools.
  • A global team of talented and dedicated professionals.

How to Apply


Interested candidates should submit their resume and cover letter to [insert contact information].


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