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Global IT Service Delivery Strategist
2 meses atrás
Job Summary
Organon is seeking a seasoned IT Service Delivery Specialist to join our team. As a key member of our global IT organization, you will be responsible for leading the delivery of high-quality IT services and ensuring the smooth operation of our technology infrastructure.
Key Responsibilities
- Develop and implement IT service management strategies to drive business value and improve service quality.
- Lead cross-functional teams to deliver IT services and projects, ensuring timely and within-budget delivery.
- Collaborate with stakeholders to understand business needs and requirements, and translate them into actionable IT service management plans.
- Maintain and improve IT service management processes, ensuring compliance with Organon's standards and best practices.
- Develop and manage IT service portfolios, ensuring alignment with business objectives and strategic initiatives.
- Monitor and report on IT service delivery performance, identifying areas for improvement and implementing corrective actions.
- Partner with vendors and partners to ensure effective service delivery and management.
- Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive innovation and improvement in IT service delivery.
Requirements
- Minimum of 5 years of experience in IT service delivery, with a focus on service management.
- Proven track record of leading cross-functional teams and delivering complex IT projects.
- Strong understanding of IT service management frameworks, such as ITIL.
- Experience with IT service management tools and technologies, such as ServiceNow.
- Excellent communication and interpersonal skills, with the ability to influence and motivate stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze complex IT service delivery issues and develop effective solutions.
- Experience with Agile methodologies and DevOps practices.
- Strong knowledge of IT security and compliance frameworks, with experience in implementing and managing IT security controls.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- Access to cutting-edge technology and tools.
- A global team of talented and dedicated professionals.
How to Apply
Interested candidates should submit their resume and cover letter to [insert contact information].
