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Customer Experience and Service Excellence Specialist
2 meses atrás
We are Catawiki, a leading online marketplace for special objects. Our team is dedicated to providing an exceptional customer experience, and we're looking for a talented Customer Experience and Service Excellence Specialist to join our ranks.
Company Overview
Catawiki is a pioneering and fast-growing scale-up with a diverse and inclusive team of over 800 Catawikians from more than 50 nationalities. We strive to become the world's most popular auction destination for special objects, and our mission is to fulfill people's passions.
Salary and Benefits
We offer a competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience. In addition to a generous salary, you'll enjoy a range of benefits, including:
- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
- A Work From Home Allowance to help with your monthly household bills.
- Commuting between your home and our office is covered by Catawiki.
- A challenging role in a diverse, international and fast-growing organisation.
- Regular fun activities both on and offline, e.g summer parties, boat rides and regular team events.
- Great secondary benefits, including a holiday allowance and a fantastic pension plan paid for by Catawiki.
- Hybrid ways of working between home and office.
- A holistic wellbeing programme, including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.
- Tailored learning and development opportunities to support your personal and professional growth.
Job Description
We're seeking a skilled Customer Experience and Service Excellence Specialist to join our Lisbon-based team. As a key member of our customer experience department, you'll engage and delight our broad variety of customers by solving complex challenges and managing disputes and complaints. Your primary goal will be to provide an excellent customer experience, ensuring that our customers return to our platform on a regular basis and directly contribute to our business growth.
Required Skills and Qualifications
To succeed in this role, you'll need:
- Professional speaking and writing skills in English; strong communication skills.
- Strong analytical and critical thinking skills.
- Preferably previous experience in a customer experience/service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.).
- Ability to quickly switch between various customer channels like phone and e-mail communications.
- Ability to positively interact with your team and other departments.
- Available to work 32 to 40 hours per week.
- Will to commute to our Lisbon office and work in the office at least 2 days per week.
- Availability to work every weekend (with weekend work being Remote) and ability to work on some public holidays.
Location
This role is based in Lisbon, Portugal.
