Hospitality Experience Specialist
3 semanas atrás
Company Overview
Meliá Hotels International S.A. (Meliá) is a global hotel chain with a reputation for excellence in customer service and hospitality. Our commitment to equal opportunities and diversity makes us an inclusive workplace where employees can grow and develop their skills.
Salary
We offer a competitive salary of €28,000 - €38,000 per year, depending on experience, to our Hospitality Experience Specialists in Lisbon, Portugal.
Job Description
The Hospitality Experience Specialist oversees the daily operations of the department, ensuring continuous compliance with high standards. Key responsibilities include:
- Ensuring the customer experience by personalizing stays, anticipating needs, and exceeding expectations.
- Using customer experience management tools efficiently.
- Awareness of Voice of the Customer results and adherence to improvement plans.
- Managing customer incidents following established protocols.
- Familiarity with Lisbon and offering services and products according to customers' preferences.
- Coordination with other departments to address guest needs and requests effectively.
Required Skills and Qualifications
To succeed as a Hospitality Experience Specialist at Meliá, you should have:
- A minimum of 2 years of experience in the role.
- A high level of Portuguese and good English language proficiency.
- A hospitality degree.
- Quality and customer service orientation.
Benefits
Meliá offers its employees:
- An exclusive loyalty program, My Meliá Rewards, providing unique benefits and advantages.
- Flexible compensation and discounts on various products and services through My Meliá Benefits.
Others
Meliá prioritizes equality, diversity, and sustainability in its corporate culture. We believe that diversity and inclusion are essential for our success as a global company. Our motto is 'Towards a sustainable future, from a responsible present.'
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