Dedicated Customer Experience Specialist for Buscojobs Portugal
2 semanas atrás
About the Role
Catawiki is a leading online marketplace for buying and selling unique objects. As a Customer Experience Specialist, you will play a crucial role in ensuring our customers have an exceptional experience. Your primary responsibility will be to engage with customers, resolve disputes, and provide timely solutions to complex challenges.
Our customer experience team works closely with various departments, including Sales and Experts. This collaborative approach enables us to improve overall customer satisfaction and drive business growth. By leveraging your strong analytical and critical thinking skills, you will analyze customer feedback and suggest improvements to our services.
To excel in this position, you must possess excellent communication skills in French and English. Strong problem-solving abilities, patience, and empathy are also essential. Additionally, you should have previous experience in customer-facing roles or a related field, such as hospitality or retail.
We offer a competitive Annual Gross Base Salary of €19,500 - €24,500, depending on your level, competencies, and overall experiences. You will also receive health insurance from day one, transportation costs coverage, work-from-home allowance, and more benefits.
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