Global Customer Experience Operations Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About Us

Buscojobs Portugal is a leading provider of logistics and transportation services, connecting over 220 countries and territories worldwide. Our team of 530,000 dedicated professionals is committed to delivering exceptional customer experiences every day.

Job Summary

We are seeking a highly skilled Global Customer Experience Operations Specialist to join our European Continuous Improvement Team. As a key member of this team, you will be responsible for enhancing our customer experience across Europe through high-impact cross-functional projects.

About the Role

In this role, you will engage with senior and executive management regularly, ensuring business goals are achieved and quality standards are met. Your analytical skills will be crucial in interpreting complex data to influence optimal business decisions and drive transformative initiatives.

Key Responsibilities

  • CE Portfolio Planning & Execution: Ensure governance, performance tracking, and target achievement.
  • Operating Plan Coordination: Oversee the full cycle from ideation to completion, managing scoping, planning, budgeting, and communication.
  • Data Monitoring & Reporting: Provide stakeholders with timely, accurate reports on KPIs, risks, and opportunities to support leadership decision-making.
  • Cross-Team Alignment: Foster collaboration and gain commitments from various stakeholders and teams.
  • Change Implementation: Drive and communicate necessary changes, supporting continuous improvement efforts.
  • Complex Analysis: Perform detailed analysis and deliver actionable recommendations based on data insights.
  • Project Participation: Contribute to the development of new processes, systems, and controls.

What We Are Looking For

We are looking for a proven professional with experience in Program or Portfolio Management, focusing on results and goal achievement. You should have excellent business analytical skills, capable of translating data into impactful presentations for executives. Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and project management tools like Microsoft Project is required. Strong communication skills in English are essential, as well as adaptability, attention to detail, and the ability to work independently or as part of a team with minimal guidance.

What We Offer

We offer an attractive compensation package, including a competitive salary of approximately $90,000 per year, depending on location. Comprehensive training and continuous learning opportunities are also available. Tuition Assistance Program (for permanent contract positions), employee reduced-rate shipping, Employee Assistance Program for you and your family, and great career advancement opportunities within a globally recognized and trusted brand are just a few of the benefits we provide. At Buscojobs Portugal, you can grow, learn, and make a difference in a dynamic and supportive environment.



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