Customer Experience Operations Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal FedEx Tempo inteiro
Job Overview

FedEx, a global leader in express transportation, is seeking a highly skilled Customer Experience Operations Specialist to join its team. This role offers an exciting opportunity to contribute to the company's mission of delivering exceptional customer experiences.

About FedEx

FedEx operates in over 220 countries and territories, connecting people and businesses worldwide. As a trusted brand, we strive to deliver outstanding experiences to our customers every day. Our diverse team of 530,000 passionate professionals shares a commitment to excellence and innovation.

Job Description

We are looking for a skilled professional to manage and maintain the CE Knowledge Database, creating and editing content to ensure accuracy, relevance, and accessibility for users. The successful candidate will be responsible for:

  • Content Management: Maintaining the CE Knowledge Database and creating new content to support business process changes.
  • Quality Management: Ensuring all content is accurate, up-to-date, and adheres to quality standards.
  • Collaboration: Working with various stakeholders to gather and verify content created by other functions.
Requirements

To succeed in this role, you will need:

  • Strong English communication and writing skills.
  • Proficiency in Microsoft Office applications, including Excel and PowerPoint.
  • Good attention to detail and organizational skills.
  • The ability to work collaboratively and effectively manage your time.
  • A passion for improving content for our users and driving business success.
What We Offer

In return for your expertise and dedication, we offer:

  • An attractive compensation package, estimated at $65,000 - $80,000 per year, depending on location and experience.
  • Comprehensive training and on-the-job learning opportunities.

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