Hospitality Ambassador

Há 3 dias


Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

Award-winning Meliá Hotels International S.A. (Meliá) is seeking a highly skilled Hospitality Ambassador to join our dynamic team at ME Lisbon, a luxurious hotel in the heart of Lisbon. As a Hospitality Ambassador, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions between guests and our staff.

Job Summary

We are looking for a charismatic individual with a minimum of 2 years of experience in hospitality, who can effectively communicate with guests in Portuguese and English. A degree in hospitality or a related field is preferred. The ideal candidate will have a passion for providing exceptional customer service, a high level of quality awareness, and the ability to work well under pressure.

Key Responsibilities

  • Ensure that every guest feels welcome and valued throughout their stay.
  • Anticipate and meet the needs of guests, exceeding their expectations whenever possible.
  • Utilize customer experience management tools efficiently to drive positive outcomes.
  • Maintain knowledge of Lisbon and offer expert recommendations to guests.
  • Collaborate with other departments to address guest requests and resolve any issues promptly.

What We Offer

As a member of our team, you will enjoy a competitive salary of approximately €28,000 per annum, based on industry standards and location. In addition to your salary, you will also benefit from:

  • A comprehensive benefits package, including flexible compensation options and exclusive discounts on products and services.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a diverse and global team, promoting cultural exchange and understanding.
  • A fun and dynamic work environment, with regular social events and activities.

About Meliá Hotels International S.A.

Meliá is a leading hospitality company committed to excellence, innovation, and sustainability. Our mission is to provide exceptional customer experiences, while fostering a culture of diversity, equality, and inclusion. Join us in creating unforgettable memories for our guests and shaping the future of hospitality.


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